FAQ

Tell me about your store?

We're Notts Hobbies, a miniature painting tools and accessories brand based in Nottingham, UK. We design and sell our own range of drybrushing and weathering products, with one mission in mind — to make miniature painting more accessible and help every hobbyist get their army finished.

Whether you're just starting out or you've got a half-painted army gathering dust on the shelf, we're here to help you get it done!

What brands are sold in this store?


Everything in our store is made by us here at Notts Hobbies! We design and sell our own range of miniature painting tools and accessories, so you won't find our products anywhere else.

What languages is your store available in?

Our store is currently available in English only.

Do you have retail store locations?

We don't have any physical retail stores — we're an online-only store. You can shop our full range at nottshobbies.co.uk!

Do you sell second-hand or pre-owned articles?


No, all of our products are brand new. Every item we sell is carefully sourced and shipped directly to you in pristine condition, so you can get straight to painting!

Do you offer bulk or wholesale orders?

Yes, we do offer wholesale orders! If you're interested in stocking Notts Hobbies products, get in touch with us at info@nottshobbies.co.uk and we'll be happy to discuss your requirements.

Do you have active discount codes or promotions?

Yes! New customers can get 20% off their first order by signing up via the pop-up on our website — you'll receive a unique discount code straight to your inbox.

We also occasionally work with creators who share exclusive discount codes with their audiences, so it's worth keeping an eye on our free stuff page and checking in with your favourite hobby creators to see if they have a code for you!

Do you offer any gift services?


We don't currently offer gift wrapping or gift messages, but our products make a brilliant gift for any miniature painting enthusiast. If you have any questions about an order you're placing as a gift, feel free to drop us an email at info@nottshobbies.co.uk and we'll do our best to help!

What shipping options and policies do you offer?

We offer the following shipping options:

  • UK: Free shipping on all orders over £20, shipped via Royal Mail 48
  • United States (including Alaska): Flat rate of $25.00, estimated 3–6 business days
  • EU: Flat rate of €12.95, estimated 3–6 business days

For shipping outside of these regions, get in touch at info@nottshobbies.co.uk and we'll do our best to help. All international orders are sent using express shipping as standard.

Do you offer free shipping?

Yes! We offer free shipping on all UK orders over £20.

Do you offer express shipping?

Yes! All UK orders are shipped via Royal Mail 48, and all international orders are sent using express shipping as standard, so you won't be waiting long to get your hands on your new kit!

Do you ship internationally?

Yes, we ship internationally! Here's a breakdown of our current shipping options:

  • United States (including Alaska): Flat rate of $25.00, estimated 3–6 business days
  • EU: Flat rate of €12.95, estimated 3–6 business days

If you're based outside of these regions, you can still order from us, look at our Mail Forwarding Page for more information.

What countries do you ship to?

We currently ship to the UK, the United States (including Alaska), and the EU as standard. If you're based outside of these regions, we may still be able to help, just drop us an email at info@nottshobbies.co.uk and we'll do our best to sort something out for you!

Do you offer local pickup?


We don't offer local pickup, but we do offer free shipping on all UK orders over £20. Simply place your order online and we'll get it on its way to you!

What is the return policy?


We offer a no questions asked money back guarantee on everything we sell, with no time limit. If you're not happy with your purchase for any reason, just drop us an email at info@nottshobbies.co.uk and we'll make it right.

Do you allow customers to request and manage their own returns?

Yes! We offer a no questions asked money back guarantee on all orders. If you're not happy with your purchase for any reason, simply email us at info@nottshobbies.co.uk and we'll sort it out for you.

There's no time limit on our guarantee, so you can shop with complete confidence knowing we've got you covered.

Do you accept store credit?

We don't currently offer store credit. However, if you're not happy with your purchase for any reason, we do offer a no questions asked money back guarantee with no time limit — just get in touch at info@nottshobbies.co.uk and we'll make it right!

How can I contact customer service?

You can reach our customer service team in any of the following ways:

We're always happy to help!

What is your contact information?

You can get in touch with us in any of the following ways:

We're always happy to help!

What are your data security policies?

We take your privacy seriously. We only collect the personal information we need to process your order and provide you with a great experience, and we'll never sell your data to third parties.

For full details on how we collect, use and store your information, you can read our complete privacy policy here. If you have any questions or concerns, feel free to get in touch at info@nottshobbies.co.uk and we'll be happy to help.